Manager – Customer Relations Management

We are seeking a talented and experienced Manager for our Customer Relations Management department. The ideal candidate should have a minimum of 3 to 5 years of experience in a similar field. The position is open to both male and female candidates.

Responsibilities

• Design and implement creative customer engagement programs for both pre and post-tour customers.
• Develop and manage referral programs to promote customer loyalty and increase business growth.
• Collaborate with various departments to ensure a seamless and exceptional customer experience.
• Maintain accurate and up-to-date records related to customer interactions and feedback.
• Lead and manage a team of customer relations professionals, providing guidance and support.

Requirements:

• Demonstrated expertise and understanding of customer relationship management principles.
• Strong creative thinking and problem-solving abilities to design effective customer engagement programs.
• Excellent command of English and Hindi languages to effectively communicate with customers.
• Ability to work collaboratively with cross-functional teams to provide exceptional customer service.
• Proven track record in maintaining customer records and handling a team effectively.
• Immediate joiners are preferred.
• Competitive salary based on industry standards will be provided.

If you meet the above qualifications and possess the drive to enhance customer satisfaction, we encourage you to apply for this position.