About Us

I am an astute professional with 22+ years of experience traversed across Telecom, Fintech, and Travel sectors. I have a proven track record of success in leading and managing high-performing teams, driving operational excellence, and enhancing customer satisfaction for leading brands like Tata Teleservices, Cox & Kings and PAYTM.

I possess an expertise across the spectrum of Service Operations, Customer Retention, Customer Experience Management, Service Excellence, Digital Strategy and Transformation. Passionate about building and motivating teams, fostering a culture of continuous improvement, and delivering exceptional customer experiences.
I am an alumnus of NMIMS. MBA in Banking and Finance, MSc in Information Systems and a Post Graduate Diploma in Business Administration with specialization in Marketing and Systems. I am also a Six Sigma and Kaizen enthusiast with a strong belief that People and Process can propel performances. I am passionate about motivating teams and building a work culture that revolves around Trust, Collaboration and Innovation.